Madison Colvin
Pennington Gap ,VA
Summary
Adept at navigating healthcare systems and ensuring HIPAA compliance, I enhanced patient experiences at Ensemble Health Partners by streamlining registration processes and fostering empathetic communications. My ability to multitask and maintain calm under pressure, coupled with my proficiency in insurance verification, significantly contributed to improved departmental efficiency and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Ensemble Health Partners
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Personal Care Assistant
Appalachian Regional Hospital
07.2021 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Education
Southeast Community College
Harlan, KYMaster Of Psychology - Psychology
University of Arizona
Tucson, AZHigh School Diploma -
Harlan County High Scool
Harlan, KY05.2020
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Insurance Billing
- Eligibility Determination
- Patient Education
- Work Quality Evaluation
- Registration management
- Fee Collection
- Medical Billing
- Attention to Detail
- Caring and Empathetic
- Registration and Scheduling
- Medical insurance
- Calm and Effective Under Pressure
- Insurance Authorizations
- Patient documentation
- Punctual and Hardworking
- Insurance verifying
- Data Collection
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Documenting and Recording Information
Accomplishments
Certificate for nomination from Harvard(Future Medical Leader of American)
Timeline
Patient Access Representative
Ensemble Health Partners
08.2023 - Current
Personal Care Assistant
Appalachian Regional Hospital
07.2021 - 10.2022
Southeast Community College
Master Of Psychology - Psychology
University of Arizona
High School Diploma -
Harlan County High Scool
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