Madison Cooksey
Florence,MS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist
Clinton Family Dentistry
2022.11 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Mississippi State Department Of Health
2022.02 - 2022.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Mississippi State Department of Public Health
2021.01 - 2022.02
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Business Administration
Hinds Community College
Raymond, MSHigh School Diploma -
Florence High School
Florence, MS05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- HIPPA and OSHA regulations
- Comfortable interacting with public
Timeline
Receptionist
Clinton Family Dentistry
2022.11 - Current
Customer Service Representative
Mississippi State Department Of Health
2022.02 - 2022.10
Data Entry Clerk
Mississippi State Department of Public Health
2021.01 - 2022.02
Business Administration
Hinds Community College
High School Diploma -
Florence High School
Similar Profiles
Amy NealAmy Neal
Licensed Practical Nurse at Clinton Family Medical CenterLicensed Practical Nurse at Clinton Family Medical Center
Caitlin McClurgCaitlin McClurg
Registered Nurse at OSF Family Medicine - ClintonRegistered Nurse at OSF Family Medicine - Clinton
Katie Lansdell, RDHKatie Lansdell, RDH
Registered Dental Hygienist at Southern Smiles Family DentistryRegistered Dental Hygienist at Southern Smiles Family Dentistry