Madison Cooksey
Florence,MS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist
Clinton Family Dentistry
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Mississippi State Department Of Health
02.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Mississippi State Department of Public Health
01.2021 - 02.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Business Administration
Hinds Community College
Raymond, MSHigh School Diploma -
Florence High School
Florence, MS05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- HIPPA and OSHA regulations
- Comfortable interacting with public
Timeline
Receptionist
Clinton Family Dentistry
11.2022 - Current
Customer Service Representative
Mississippi State Department Of Health
02.2022 - 10.2022
Data Entry Clerk
Mississippi State Department of Public Health
01.2021 - 02.2022
Business Administration
Hinds Community College
High School Diploma -
Florence High School
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