MADISON CORONA
Tucson,AZ
Summary
Independent and detail-oriented professional with exceptional problem-solving abilities, skilled in analyzing complex challenges and implementing effective solutions. Highly organized and dependable, known for delivering outstanding results in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Dining Services Attendant Senior, Alcohol Server
University of Arizona
08.2024 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Freelance Cleaning Services
Self Employed
01.2016 - Current
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Performed deep cleaning tasks such as moving furniture, dusting walls, and ceilings, and shampooing carpet.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Maintained clean and comfortable environments in commercial buildings, private homes, and restaurants.
- Conducted restaurant inspections to enforce compliance with state sanitary code, prepared findings, and issued orders to correct violations.
Supervisor
Starbucks
03.2023 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained a clean and organized workspace for optimal productivity and safety
- Led and assigned regular training for employees including safety training, equipment training, and job-specific training
- Lead and motivate a team of baristas to ensure efficient and high-quality service, maintaining Starbucks standards and creating a positive work environment
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Animal Enforcement Officer
City of Houston
04.2022 - 02.2023
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols
- Enhanced public safety by conducting thorough investigations and enforcing regulations
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
Horticulture Technician
Seaworld San Antonio
07.2021 - 12.2021
- Supervised volunteer groups during community planting events, fostering environmental stewardship within the local area.
- Collaborated with landscape architects to design sustainable gardens that supported native ecosystems while providing aesthetic appeal.
- Strengthened team dynamics by leading regular training sessions on relevant industry topics such as plant identification, disease diagnosis, or pesticide application methods.
- Championed sustainable horticultural practices within the organization, reducing environmental impact and promoting long-term ecological health.
- Helped keep facilities, equipment and tools operational with regular repairs and proactive maintenance.
Bartender
Brickyard Counter and Bar
01.2021 - 05.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Barista
Starbucks Coffee
09.2020 - 03.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Maintained a clean and organized workspace for optimal productivity and safety.
Bar Manager
Oz the Experience/ Celebrations Nightlife
01.2019 - 03.2020
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons
- Mentored and trained staff members to ensure exceptional customer service standards
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
Detention Officer
Brunswick County Sheriff's Office
04.2018 - 02.2020
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates' well-being and facility security
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep the jail running efficiently
911 Telecommunications
Brunswick County Sheriff's Office
04.2018 - 11.2018
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
General Manager
Blok Taco
11.2016 - 04.2018
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Trained and guided team members to maintain high productivity and performance metrics
- Reduced food waste through better inventory management and portion control, leading to increased profitability
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality
Education
Bachelor of Science: Ecology And Conservation Biology -
Arizona State University
01.2026
Detention Officer Certification Course -
North Carolina Justice Academy
01.2019
High School Diploma -
El Dorado High School
01.2013
Skills
- Customer service excellence
- Custodial Equipment Operation and Maintenance
- Kitchen Inspection and Safety Evaluation
- Training and Mentoring
- Staff Management
- Operations Management
- Policy Enforcement
- Priority management
- Time Management
- Attention to Detail
- Excellent Communication
Accomplishments
- Starbucks Barista Champion 2024
- North Carolina Life Saving Award 2019
- North Carolina Commendation Medal 2019
Languages
Spanish
Professional Working
American Sign Language
Professional Working
Timeline
Dining Services Attendant Senior, Alcohol Server
University of Arizona
08.2024 - Current
Supervisor
Starbucks
03.2023 - 07.2024
Animal Enforcement Officer
City of Houston
04.2022 - 02.2023
Horticulture Technician
Seaworld San Antonio
07.2021 - 12.2021
Bartender
Brickyard Counter and Bar
01.2021 - 05.2021
Barista
Starbucks Coffee
09.2020 - 03.2021
Bar Manager
Oz the Experience/ Celebrations Nightlife
01.2019 - 03.2020
Detention Officer
Brunswick County Sheriff's Office
04.2018 - 02.2020
911 Telecommunications
Brunswick County Sheriff's Office
04.2018 - 11.2018
General Manager
Blok Taco
11.2016 - 04.2018
Freelance Cleaning Services
Self Employed
01.2016 - Current
Detention Officer Certification Course -
North Carolina Justice Academy
High School Diploma -
El Dorado High School
Bachelor of Science: Ecology And Conservation Biology -
Arizona State University
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