Madison Cottrell
Brasserie B Parisian Steakhouse by Bobby Flay
Henderson,Nevada
8
years of professional experience
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Work History
Hostess
2 Years 11 Months- Greeted guests promptly, managed reservations, and coordinated seating to maintain smooth front-of-house flow.
- Resolved guest concerns professionally, ensuring positive arrivals and consistent hospitality standards.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Employee Relations Specialist
1 Year 1 Month- Sole employee relations specialist and benefit specialist for 26 separate offices located across California and Nevada.
- Conducted investigations into employee complaints and conflicts, providing effective resolutions to promote a positive work environment.
- Processed new hires, transfers, and separations.
Hostess/Server
1 Year 1 Month- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Delivered attentive service, anticipating guest needs and maintaining smooth dining-room flow.
Front Desk Receptionist
2 Years 4 Months- Greeted and assisted customers in a friendly and professional manner, ensuring a positive first impression for the company.
- Scheduled appointments and meetings for staff members, coordinating calendars and ensuring efficient communication.
- Maintained a clean and organized front desk area, handling administrative tasks such as filing and data entry.
Education
Bachelor of Science - Family And Human Development
Skills
Hospitality and accommodation
Strong interpersonal skills
Phone etiquette
Effective multitasking
Detail-oriented
Calm demeanor
Customer service
Timeline
Hostess
Brasserie B Parisian Steakhouse by Bobby Flay
11.2023 - CurrentRead More
Employee Relations Specialist
Smile Dental Services Inc
04.2022 - 05.2023Read More
Hostess/Server
El Dorado Cantina
04.2021 - 05.2022Read More
Front Desk Receptionist
Pure Vanity
08.2018 - 12.2020Read More
Arizona State University
Bachelor of Science from Family And Human Development
Read More