Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Crace

Springboro,OH

Summary

Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations in dynamic environments. Prepared to lead and support team to meet and exceed goals, but also able to be directed and follow instructions well.

Overview

7
7
years of professional experience

Work History

Customer Service Supervisor / Cake Decorator

Ele Cake Co.
01.2023 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained a clean, safe, and positive working environment for other workers and customers.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Childcare Provider

Private Residence, Dr. Elizabeth Bacon-Helton
04.2018 - Current
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and maintained a clean and safe environment for children.
  • Developed age-appropriate activities and crafts to engage children.


Lead Crew Member

Coldstone Creamery
01.2021 - 05.2022
  • Utilized problem-solving abilities during conflicts and complaints from customers, finding compromises and resolutions.
  • Streamlined processes for better workflow management, resulting in improved overall crew performance.
  • Adapted quickly to changing priorities or unexpected challenges.
  • Resolved conflicts among crew members, fostering a positive work environment that promoted teamwork.

Education

No Degree - Chemistry

Sinclair Community College
Dayton, OH
05-2027

No Degree - Nursing

Bowling Green State University
Bowling Green, OH
12-2026

High School Diploma -

Springboro High School
Springboro, OH
05-2023

Skills

  • Training and mentoring
  • Conflict Resolution
  • Research and due diligence
  • Team productivity
  • Documentation and control
  • Multitasking
  • Reliability
  • Team Management
  • Quality and Inventory Control
  • Time management abilities

Accomplishments

Joined a sorority while at University and took on a Vice President of Member Experience position after one month, being in charge of planning and coordinating team building events and volunteer hours among group.

Timeline

Customer Service Supervisor / Cake Decorator

Ele Cake Co.
01.2023 - Current

Lead Crew Member

Coldstone Creamery
01.2021 - 05.2022

Childcare Provider

Private Residence, Dr. Elizabeth Bacon-Helton
04.2018 - Current

No Degree - Chemistry

Sinclair Community College

No Degree - Nursing

Bowling Green State University

High School Diploma -

Springboro High School

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Madison Crace