Madison Crisler
Hayesville,NC
Summary
As hospitality professional, consistently delivering top-tier service to high-profile clients and enhancing their experiences through personalized interactions. Proven ability to adapt to dynamic environments and work collaboratively with team members to achieve seamless operations. Reliable and flexible, with strong focus on client satisfaction and effective communication. Demonstrated keen attention to detail and creating unforgettable events tailored to client needs. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Server
Longhorn
09.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in order taking and ensured accurate food delivery to tables.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
VIP Host
Harrahs Casino And Resort
02.2024 - 09.2024
- Welcomed and engaged VIP guests, ensuring exceptional service throughout their experience.
- Coordinated reservations and special requests, maintaining meticulous attention to detail.
- Assisted in managing guest lists, prioritizing VIP access and seating arrangements.
- Fostered relationships with high-profile clients, enhancing loyalty and repeat visits.
- Collaborated with event staff to execute seamless operations during high-demand periods.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
Surveillance Officer
Harrahs Casino And Resort
09.2023 - 02.2024
- Monitored surveillance footage to detect suspicious activities and ensure safety compliance.
- Conducted routine inspections of premises, identifying areas for security improvements.
- Collaborated with law enforcement during investigations to provide evidence and support efforts.
- Maintained detailed logs of incidents and observations for accurate record-keeping.
- Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
- Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
- Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
Server
State of Confusion
04.2022 - 09.2023
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Legal Intern
Speek, Turner, & Newkirk
01.2023 - 05.2023
- Conducted legal research to support case preparation and client documentation.
- Drafted legal briefs and memoranda, enhancing clarity and compliance with regulations.
- Assisted attorneys in trial preparation, organizing exhibits and evidence for presentation.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Reviewed legal information and proofed documentation for errors.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Conducted legal analysis to identify potential legal issues in client cases, providing foundation for more effective case strategy and risk management.
Server Supervisor
Rib Country
10.2016 - 07.2020
- Supervised daily operations, ensuring high-quality service and adherence to restaurant standards.
- Trained and mentored new staff on menu knowledge and customer service best practices.
- Managed team schedules, optimizing coverage during peak hours for efficient service delivery.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented inventory management practices, reducing waste and controlling costs effectively.
- Developed training materials to improve onboarding processes for new hires in service roles.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
Education
Bachelor of Science - Criminal Justice
University of Tennessee, Chattanooga
Chattanooga, TN05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Excellent communication
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Team collaboration
- Multitasking and organization
- Positive guest interactions
- Team leadership
Timeline
Server
Longhorn
09.2024 - Current
VIP Host
Harrahs Casino And Resort
02.2024 - 09.2024
Surveillance Officer
Harrahs Casino And Resort
09.2023 - 02.2024
Legal Intern
Speek, Turner, & Newkirk
01.2023 - 05.2023
Server
State of Confusion
04.2022 - 09.2023
Server Supervisor
Rib Country
10.2016 - 07.2020
Bachelor of Science - Criminal Justice
University of Tennessee, Chattanooga
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