Madison Cusello
Laconia,NH
Summary
Victim Advocate supporting survivors through court proceedings, protection order applications, crisis intervention, and trauma-informed care. Coordinates 12+ cases per month across law enforcement, courts, attorneys, and community agencies, confidential case documentation, and referrals. Strengthens client safety and informed choice through clear guidance and steady advocacy.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Victim Advocate
Voices Against Violence
Plymouth, NH
05.2026 - Current
- Process protection order filings alongside victim compensation applications to move clients toward faster access to resources.
- Support victims with court accompaniment, interviews, and legal appointments while keeping them informed and prepared.
- Maintain confidential case documentation and follow privacy, ethical, and clinical documentation standards.
- Coordinate with multidisciplinary professionals and community agencies to connect survivors with comprehensive support services.
- Provide trauma-informed crisis intervention, emotional support, de-escalation, and safety planning for victims experiencing acute distress.
- Educate victims about the criminal justice process and available resources, strengthening self-advocacy, independence, and informed choice.
- Advocate for client needs with law enforcement, courts, attorneys, and service providers while adapting support to cultural and personal needs.
Summer Camp Counselor
Pines Community Center
Tilton, NH
06.2023 - 07.2026
- Planned and led age-appropriate activities for groups of 20+ campers, keeping daily programming engaging and organized.
- Monitored camper interactions closely and used de-escalation techniques to maintain a safe, inclusive environment.
- Resolved conflicts among campers through clear communication and mediation, preserving a positive group atmosphere.
- Enforced camp rules consistently to reinforce respect, responsibility, and predictable behavior across the group.
- Communicated with parents and guardians about camper progress and incidents, building trust through confidential information handling.
- Conducted regular check-ins to support campers' physical and emotional well-being, responding promptly to individual needs with trauma-informed care.
- Coordinated with fellow counselors and maintained accurate attendance and incident records to support supervision and camp safety.
Intern
Voices Against Violence
Plymouth, NH
01.2026 - 05.2026
- Documented client interactions and case updates according to trauma-informed and confidentiality standards.
- Assisted with safety planning discussions for clients experiencing domestic violence and crisis situations.
- Coordinated referrals to housing, legal, and community support services based on client needs.
- Provided de-escalation support during sensitive client conversations and hotline contacts.
- Entered referral information into case files and updated records after client meetings.
- Collaborated with staff on client follow-up tasks and service coordination.
- Maintained organized files, notes, and outreach materials for ongoing advocacy work.
- Observed advocacy meetings to strengthen understanding of survivor-centered service delivery.
- Helped gather documents and background details needed for client intake and case review.
- Contributed to daily office tasks that kept advocacy services organized and responsive.
Cashier and Cook
UPPER CRUST PIZZA
Tilton, NH
07.2021 - 08.2022
- Delivered prompt order handoff to customers while supporting a positive dining experience.
- Prepped ingredients and organized supplies for the next day to streamline kitchen operations.
- Cooked menu items according to established recipes and food safety standards.
Retail Sales Associate
Khol's Disturbing
Tilton, NH
12.2020 - 07.2021
- Replenished and rotated clothing inventory to keep shelves stocked and merchandise organized.
- Maintained visually appealing displays in clothing departments to support a clean, organized shopping environment.
- Handled payment processing accurately to support smooth customer purchases at checkout.
Education
Bachelor of Science - Social Work
Plymouth State University
Plymouth, NH05-2026
High School Diploma - undefined
Gilford High School
05-2022
Skills
- Confidential information handling
- Clinical documentation standards
- Trauma-informed care
- De-escalation techniques
- Resource coordination
- Crisis intervention
- Case management
- Legal advocacy
- Safety planning
- Multidisciplinary collaboration
- Case load management
- Victim compensation processing
- Protection order filing
- Client intake interviewing
Certification
Driver's License
Languages
English
Timeline
Victim Advocate
Voices Against Violence
05.2026 - Current
Intern
Voices Against Violence
01.2026 - 05.2026
Summer Camp Counselor
Pines Community Center
06.2023 - 07.2026
Cashier and Cook
UPPER CRUST PIZZA
07.2021 - 08.2022
Retail Sales Associate
Khol's Disturbing
12.2020 - 07.2021
High School Diploma - undefined
Gilford High School
Bachelor of Science - Social Work
Plymouth State University