Morgan Chami

• Advocate for the safety, well-being, and best interests of children involved in abuse and neglect cases.
• Collaborate with social workers, educators, attorneys, healthcare providers, and family members to assess needs and coordinate services.
• Conduct comprehensive case reviews and prepare detailed reports and recommendations for court proceedings.
• Support children impacted by trauma, abuse, and family instability through advocacy and resource coordination.
• Maintain strict confidentiality while documenting case progress, observations, and outcomes.
• Connect children and families with mental health, educational, and community support services.
• Attend court hearings and advocate for services that promote child safety and long-term well-being.

• Provide individualized counseling and support to prospective students through complex admissions and enrollment processes.
• Educate individuals on nursing program requirements, expectations, and available resources while addressing concerns and reducing barriers to enrollment.
• Maintain accurate, confidential records and documentation while ensuring compliance with organizational policies and privacy standards.
• Coordinate appointments, follow-up communications, and case management activities for a high-volume caseload.
• Monitor applicant progress and provide ongoing guidance through regular phone, email, and virtual communications.
• Collaborate with university partners and internal departments to ensure continuity of support and successful outcomes.
• Utilize data management systems to track progress, document interactions, and maintain detailed records.
• Support individuals from diverse backgrounds through trauma-informed, empathetic, and culturally responsive communication.

• Provided one-on-one counseling, guidance, and case management support to service members navigating career transitions, benefits, and administrative processes.
• Managed a large caseload while maintaining strict confidentiality and ensuring compliance with organizational regulations and documentation standards.
• Maintained detailed records, tracked client progress, and prepared reports for leadership and stakeholders.
• Educated clients regarding benefits, eligibility requirements, and available support resources.
• Collaborated with leadership, healthcare personnel, and administrative teams to resolve complex issues and improve service delivery.
• Delivered presentations and briefings to leadership regarding program performance, risk areas, and recommendations.
• Demonstrated strong crisis communication, conflict resolution, and problem-solving skills in high-pressure environments.
• Utilized Microsoft Office Suite and data management systems to maintain records, generate reports, and communicate with clients and stakeholders.

• Conducted client-centered counseling sessions and consultations to assess needs, provide guidance, and support informed decision-making.
• Maintained confidential documentation and administrative records in accordance with regulatory requirements.
• Coordinated with multiple departments and stakeholders to ensure timely processing of personnel actions and support services.
• Gathered information through interviews and consultations to resolve complex administrative situations.
• Reviewed reports, analyzed data, and identified trends to support organizational planning and decision-making.
• Prepared recommendations, reports, and documentation for leadership review.
• Demonstrated exceptional organization, communication, and multitasking skills while managing competing priorities.

• Developed and implemented outreach initiatives that increased retention rates by 89%.
• Provided individualized counseling and support to service members regarding career planning, benefits, and available resources.
• Managed administrative processes, maintained accurate records, and ensured compliance with organizational requirements.
• Coordinated with leadership teams and stakeholders to support successful program outcomes.
• Utilized digital communication tools and outreach strategies to improve engagement and increase participation by 37%.
• Built strong relationships with service members, families, educational institutions, and community organizations.