Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Madison Danks

Autryville,NC

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hostess

Ruby Tuesday
04.2022 - 06.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Assistant Teacher

Center Baptist Church Daycare
01.2022 - 12.2022
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Assisted in lessons, curriculum and homework planning.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Monitored and enforced adequate supply and material inventory.
  • Supervised free play and other activities to keep children safe.

Education

Bachelor of Science - Psychology

Methodist University
Fayetteville, NC
03.2026

High School Diploma -

Midway High School
Newton Grove, NC
06.2022

Skills

  • Serve Food
  • Cleaning and Sanitation
  • Ordering Procedures
  • Multi-Line Telephone Systems
  • Servsafe Certified
  • Active Listening and Communication
  • Front of House Display Creation
  • Phone Inquiries

Certification

CPR Certified

First Aid


Timeline

Hostess

Ruby Tuesday
04.2022 - 06.2023

Assistant Teacher

Center Baptist Church Daycare
01.2022 - 12.2022

Bachelor of Science - Psychology

Methodist University

High School Diploma -

Midway High School

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Madison Danks