Madison Darrough
Zearing,FL
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Florida Medical Clinic Orlando Health
Zephyrhills , FL
04.2022 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Small Business Owner
Sunshine Keepsakes
Zephyrhills , FL
04.2019 - 03.2024
- Created budgets and monitored expenses to stay within budget limits.
- Developed business plans and strategies to grow small business.
- Monitored customer feedback and implemented changes based on their suggestions.
- Designed customer loyalty programs to increase sales revenue.
Lead Preschool Teacher
Kids College
Zephyrhills, Florida
08.2018 - 07.2019
- Planned and implemented developmentally appropriate activities to meet the physical, emotional, intellectual and social needs of children.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
- Encouraged positive behavior through positive reinforcement techniques such as praise and rewards.
- Ensured compliance with all state regulations related to preschool education standards.
- Integrated music into everyday activities to foster creativity among students.
- Monitored classroom supplies inventory levels and ordered new items as needed.
Education
High School Diploma -
Zephyrhills High School
Zephyrhills, FL05-2018
Skills
- Insurance Verification
- HIPAA Compliance
- Medical Transcription
- Medical Terminology
- Patient Scheduling
- Telephone Etiquette
- Microsoft Office
- Patient callbacks
- HIPAA Guidelines
- Workflow Optimization
Timeline
Medical Receptionist
Florida Medical Clinic Orlando Health
04.2022 - Current
Small Business Owner
Sunshine Keepsakes
04.2019 - 03.2024
Lead Preschool Teacher
Kids College
08.2018 - 07.2019
High School Diploma -
Zephyrhills High School