Madison Deal
Nashville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Focused, reliable, and committed to client satisfaction. Adept at working effectively and thrive under pressure in fast paced environments.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist
Fairview Animal Hospital
Maryville, TN
10.2023 - 04.2024
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
Veterinary Receptionist
Dunwoody Animal Medical Center
Dunwoody, GA
12.2022 - 09.2023
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Processed payments from clients including cash, credit cards, and checks.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
Veterinary Receptionist
VCA Animal Hospital
Atlanta, GA
11.2021 - 12.2022
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Filed medical records in an organized manner for easy access when needed.
Dog Sitter
Ashlee Miller
Suwanee, GA
01.2021 - 08.2022
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Offered animals ample exercise opportunities through walks and play.
- Provided seamless communication to inform pet owners of visits and pet status.
- Cared for pets during owners' absences.
Assistant Manager
Dunkin' Donuts
Suwanee, GA
12.2020 - 10.2021
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Babysitter
Lorna Sebring
Suwanee, GA
08.2019 - 04.2020
- Transporting children to school, sports activities, or other engagements when necessary.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped complete homework, school projects and chores.
- Engaged with children on individual basis to build positive, trusting relationships.
Front Desk Receptionist
Squeaky's Car Wash
Suwanee, GA
08.2018 - 09.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Received payment from customers in exchange for services rendered.
- Assisted customers with selection of car wash packages and add-on services.
Hostess
Diner at Sugar Hill
Sugar Hill, GA
09.2017 - 09.2018
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
Horse Caretaker
Sky Acres Farm
Gainesville, GA
12.2014 - 01.2016
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Brought in and turned out all horses after feeding.
- Clean all stalls and laid new shavings out.
- Tidied up the barn and watered all horses.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2020
Skills
- Customer Service
- Attention to Detail
- Effective Multitasking
- Billing and Invoicing
- Data Entry
Timeline
Veterinary Receptionist
Fairview Animal Hospital
10.2023 - 04.2024
Veterinary Receptionist
Dunwoody Animal Medical Center
12.2022 - 09.2023
Veterinary Receptionist
VCA Animal Hospital
11.2021 - 12.2022
Dog Sitter
Ashlee Miller
01.2021 - 08.2022
Assistant Manager
Dunkin' Donuts
12.2020 - 10.2021
Babysitter
Lorna Sebring
08.2019 - 04.2020
Front Desk Receptionist
Squeaky's Car Wash
08.2018 - 09.2019
Hostess
Diner at Sugar Hill
09.2017 - 09.2018
Horse Caretaker
Sky Acres Farm
12.2014 - 01.2016
High School Diploma -
North Gwinnett High School
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