Madison DeBerry
Plano,TX
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.
Overview
8
8
years of professional experience
Work History
Prepared Food Associate Team Leader
Whole Foods Market
Richardson, TX
04.2024 - Current
- Provided ongoing coaching and mentoring to team members to encourage professional development.
- Assisted with the hiring, training and supervision of kitchen staff.
- Resolved customer complaints professionally and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food to ensure safety as well as quality.
Prepared Foods Supervisor
Whole Foods Market
Richardson, TX
09.2023 - 04.2024
- Trained team members in food preparation and cleaning roles to facilitate department operations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Temporary Work Assignment- TDP
State Farm
Richardson, TX
07.2023 - 09.2023
- Collaborated with fellow team members to manage large volume of claims.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Title Document Processor
State Farm
Richardson, TX
11.2022 - 07.2023
- Evaluated various forms of documentation for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Identified errors and suggested appropriate edits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Support Supervisor
Whole Food Market
Richardson, TX
06.2019 - 11.2022
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained and developed employees through constructive feedback and focus on long-term career growth.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Team Leader
Chick-fil-A
Richardson, TX
03.2017 - 09.2019
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Some College (No Degree) - Practical Nursing
Richland College
Dallas, TXHigh School Diploma -
Berkner High School
Richardson, TX05.2019
Skills
- Creating store processes
- Leadership development
- Customer outreach
- Critical thinking
Timeline
Prepared Food Associate Team Leader
Whole Foods Market
04.2024 - Current
Prepared Foods Supervisor
Whole Foods Market
09.2023 - 04.2024
Temporary Work Assignment- TDP
State Farm
07.2023 - 09.2023
Title Document Processor
State Farm
11.2022 - 07.2023
Store Support Supervisor
Whole Food Market
06.2019 - 11.2022
Team Leader
Chick-fil-A
03.2017 - 09.2019
Some College (No Degree) - Practical Nursing
Richland College
High School Diploma -
Berkner High School
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