Chasity L Knight

• Supervised daily store operations, ensuring smooth workflow and customer satisfaction.
• Trained team members on product knowledge and customer service best practices.
• Managed inventory levels, verifying stock accuracy and product availability.
• Coordinated promotional displays, enhancing visual merchandising throughout the store.
• Developed staff schedules, optimizing labor costs while meeting customer demand.
• Assisted in implementing loss prevention strategies, minimizing shrinkage and theft risk.
• Managed all aspects of store operations including staffing schedules, budgeting.
• Prepared weekly and monthly reports on sales trends, competitor activities.
• Maximized profits by controlling costs and managing budgets effectively.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Administered store's budget with strong planning and expense control abilities.

• I ran relief for store 751 for two months until we got our store leader replacement. At this time I helped drive instock, sales, w2w and overall business processes. I also ran relief at store 828 for two and half months until they named their store leader. I also run relief for the store leader at 825.

During the course of the four years I was in the eCommerce field specialist role, it's changed every year it's role itself. During the first year I helped organize and grand opened 52+ pickup locations. During this time I was responsible for communicating with store teams, division leadership, district teams/coordinators, construction/contractors, facility engineers and project managers. I had to ensure that these 52+ locations opened on their projected date, staffed with enough labor, equipment was installed, punch lists for project managers were completed, associates were trained and ready to go. I would make sure that hiring managers at each location that had a up an coming ecommerce department was aware of our opening date, how many candidates we need to hire, schedules, training locations and coaching and developing those new hires and/or existing associates.

I also helped over see the metrics and training throughout the Division while being solely responsible for mainly District 1 and 2 existing pickup teams as well as up coming / future pickup teams throughout the division.

I learned how to build spreadsheets, organize, prioritize and arranged many division quarterly review meetings, increased sales by getting all of our stores to design and helped develop our future pickup leaders. many are now ASM's. I take pride in helping others grow within our company and help shape/build future leaders.

At this time I helped trained and develop many of our supervisors who are now Assistant Store Managers throughout our Division. I invested time to get to know each and everyone of them while building relationships with them and mentoring them. I'm very passionate about helping train and develop our future leaders. I feel as I can see potential in everyone, you just have to learn what they enjoy doing and what they are passionate about. Not everyone is good at the same things as the people sitting next to them. We all learn differently.

Bar far this has been the most rewarding role that I've been in thus far with the company. It's been very rewarding and challenged me to be a better leader.

The final year was more operational than other years. Over seen overall metrics of percent effective, schedules, sales, throttle, capacity, growing sales and where can we expand to go after more sales. Hiring was a transition when the pandemic started and having to help with hiring.

I was responsible for maintaining and managing a store team of 125 + associates. I was responsible to meet metrics as far as sales, labor, schedules, manage food safety in our perishable departments, inventories yearly, store conditions, departments were set on time for our customers, take care of our customers by providing a friendly atmosphere and make sure they had a great visit at our location.

Payroll was done by me most weeks. I didn't run relief at this location due to more senior assistants at the time. I made sure that everyone felt apart of the team! Took owner ship to take more responsibility on when needed without being asked to do so.

I helped set promo aisles in GM and other perimeter displays.

I have a passion for displays and enjoy seeing others get involved and take pride in what they build. Not to mention all the excitement it creates throughout the store and the sales our location captured from those displays.

I helped open the new Centerville location and close the old one down. I managed a team of 25-35 employees, wrote schedules, reclamation, markdowns, inventories, set promotional aisles for every season, ordered for the department as well as Fred Meyer items that came cross docked, built displays to go after sales and wow customers. My department at the time when I left was averaging 350,000 a week in sales and we were 11% of total store sales. The total store sales was a million plus each week.

I helped manage the cosmetics department, fragrance, health and beauty sections. I ordered all cosmetics, fragrances, health and beauty products, stocked them, worked back stock, key retailing, setting mins, CAO and customer service. Each Holiday I would win the fragrance sales contest and many other cosmetics sales contest throughout my time as a cosmetician.

At this time cosmeticians were also involved in kitchen place and general merchandise. I wrote schedules, leaded a team of 8 associates. I helped work and build kitchen displays as well as order for that department. During this time I would run relief for the kitchen place manager and the drug gm manager.

Started off as a bagger for a few days and the promoted to cashier within no time. I worked as a cashier for a couple of weeks then was asked to be an office helper. At that time the office helpers would open the front end, set tills up for the departments, close down the office and account for money in the safe as well as throughout the store. I ran floor supervision during peek times and weekends mostly to help get our customers in and out quickly while providing customers service to them. I worked in the office, did returns, western union, bill pay, money orders and etc..