Madison Dixon
Colorado Springs,CO
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Hostess
Wines
Bartender
Papi Chulo's Mexican Restaurant & Cantina
05.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Guest Service Agent
Tetherow
05.2023 - 08.2023
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
Front Desk Agent
One Ski Hill Place, A Rockresort
11.2022 - 05.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Server
Viewhouse Ballpark
03.2020 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Red Lobster
05.2018 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
To-Go Specialist
Red Lobster
05.2018 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Hostess
Red Lobster
05.2018 - 03.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Real Estate
Red Rocks Community College
Denver, CO11.2021
Skills
- Mobile Order Management
- Dining Room Monitoring
- Assigning Tables
- Guest Experience Management
- Beverage Preparation
- Price Memorization
- Greeting and Seating Guests
- Waiting Tables
- Health Code Compliance
- Storage Processes
Certification in Real Estate
Received a Certification in Real Estate at Red rock Community College.
Timeline
Bartender
Papi Chulo's Mexican Restaurant & Cantina
05.2023 - 09.2023
Guest Service Agent
Tetherow
05.2023 - 08.2023
Front Desk Agent
One Ski Hill Place, A Rockresort
11.2022 - 05.2023
Server
Viewhouse Ballpark
03.2020 - 10.2022
Server
Red Lobster
05.2018 - 03.2021
To-Go Specialist
Red Lobster
05.2018 - 03.2021
Hostess
Red Lobster
05.2018 - 03.2021
Hostess
Wines
No Degree - Real Estate
Red Rocks Community College
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