Madison Donaldson

• Supervised employees and supported administrative staff through sufficient scheduling, training, and performance oversight
• Encouraged teamwork throughout the workplace
• Collaborated with physicians and clinical staff to streamline workflows, resulting in improved operational efficiency
• Conducted talent search interviews to fill open positions within the clinic
• Serve as primary point of contact for patient concerns, resolving issues professionally and promptly
• Coordinate patient scheduling, referrals, and follow-ups while maintaining accuracy and confidentiality
• Oversee medical billing and insurance verification to ensure timely reimbursement and reduce denials
• Maintain compliance with HIPAA, OSHA, and healthcare regulations, ensuring patient privacy and workplace safety

• Greeted and assisted patients in a professional, compassionate manner, creating a positive first point of contact
• Managed multi-line phone system to ensure efficient call routing and appointment scheduling.
• Processed patient check-ins and check-outs, ensuring accurate documentation and smooth patient flow
• Collected payments, posted charges, and balanced daily transactions
• Coordinated referrals and prior authorizations, facilitating clear communication between patients and providers
• Maintained organized patient records and updated electronic medical records (EMR), ensuring accuracy and accessibility
• Recognized for strong performance and reliability, leading to promotion to Office Manager

• Delivered high-quality customer service in a fast-paced environment, consistently creating a welcoming and positive guest experience
• Built customer relationships by personalizing service through remembering regular orders and promoting loyalty programs
• Prepared high-quality beverages following standardized recipes and customer preferences.
• Managed high-volume periods efficiently while maintaining speed, accuracy, and attention to detail
• Maintained cleanliness and organization of workstations, supporting compliance with health and safety regulations
• Performed opening and closing tasks, including restocking supplies and cleaning equipment.

• Greeted and welcomed customers upon entry and addressed and catered to their shopping needs
• Led sales team to achieve revenue targets and KPI metrics through strategic planning and execution
• Maintained organized, visually appealing sales floor through efficient restocking, merchandising, and recovery practices
• Supported team members during high-traffic periods to ensure smooth operations
• Executed opening and closing duties consistently as a keyholder
• Reconciled tills to ensure deposit was accurate and investigated any discrepancies
• Encouraged continued product education through company training programs to enhance team performance and product knowledge
• Assisted upper management with creating the work schedule to ensure coverage needs were met
• Conducted inventory counts and organized stockroom to support loss prevention efforts

• Delivered personalized customer service, guiding shoppers in product selection and addressing inquiries to enhance their shopping experience
• Processed transactions accurately, maintaining cash register integrity
• Maintained cleanliness and safety standards throughout the store
• Organized and merchandised sales floors, ensuring product availability and visual appeal to attract customers
• Assisted direct manager with daily operations with merchandising needs throughout the store
• Volunteered for overnight shifts to reset the store to remain compliant with seasonal or launch-focused corporate merchandising directions

Magna cum laude