Madison Drake
McHenry,IL
Summary
Dynamic Certified Optician with a proven track record in customer service and sales expertise, honed at Shopko Optical and JCPenney. Excelled in patient consultation and insurance billing, achieving top sales goals through exceptional relationship building and problem-solving skills. Expert in managing time efficiently and resolving conflicts, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Certified Optician
Shopko Optical
Crystal Lake , IL
05.2021 - Current
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and auto-refraction.
- Resolving patient issues
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Traveling Optician
Shopko Optical
05.2022 - 10.2022
- Working as a certified optician through Shopko, I traveled to multiple stores a week to help where needed.
- adapted quickly to new environments while maintaining strong customer service skills
- Promoted personal and professional development, helping me become more diverse and well-rounded in my field.
- I was able to build relationships with patients, doctors, and coworkers, enhancing networking opportunities.
Salesfloor Associate
JCPenney
Johnsburg, USA
09.2016 - 04.2021
- Greeted customers to determine wants or needs.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Operated point of sale systems, managing cash and card transactions securely.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Resolved customer complaints promptly and professionally according to company policies.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
Education
Bachelor of Science - Biology
University of Wisconsin-Milwaukee
05.2022
Associate of Science Degree -
McHenry County College
05.2020
Skills
- Customer service experience
- Insurance billing
- troubleshooting
- Patient consultation
- Flexible schedule
- Sales expertise
- Problem-solving
- Time management
- Conflict resolution
- Sales goals attainment
- Relationship building
Accomplishments
- President's ist (2018-2020)
- Dean's list (2018-2020)
- Softball at McHenry County College-NJCAA Division
- Academic All American (2018-2020)
- University of Wisconsin-Milwaukee Women in Medicine &Science (2021-2022)
References
Available upon request
Timeline
Traveling Optician
Shopko Optical
05.2022 - 10.2022
Certified Optician
Shopko Optical
05.2021 - Current
Salesfloor Associate
JCPenney
09.2016 - 04.2021
Bachelor of Science - Biology
University of Wisconsin-Milwaukee
Associate of Science Degree -
McHenry County College
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