Madison Duran
Charlotte,NC
Summary
I love elevating customer experiences, I significantly boosted satisfaction at Spectrum by recommending tailored solutions and mastering CRM software. As a Social Media Manager for Sound Shock Studio, I increased engagement through strategic content. Skilled in upselling and time management, my approach blends technical proficiency with exceptional interpersonal abilities, consistently surpassing performance metrics.
Overview
2
2
years of professional experience
Work History
Retention Customer Service Representative
Spectrum
01.2024 - Current
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Handle high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Social Media Manager
Sound Shock Studio
08.2022 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
High School Diploma -
South Point High School
Belmont, NC06-2019
Skills
- Call center experience
- Upselling strategies
- CRM software proficiency
- Cross-selling techniques
- Microsoft Excel
- Scheduling
- Building rapport
- Spreadsheets
- Opening and closing accounts
- Multitasking
- Sales closing
- Time management abilities
Timeline
Retention Customer Service Representative
Spectrum
01.2024 - Current
Social Media Manager
Sound Shock Studio
08.2022 - Current
High School Diploma -
South Point High School
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