Madison Dyer
Rapid City,SD
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
My Place Hotels
Rapid City
02.2026 - 07.2026
- Welcomed guests and facilitated smooth check-in process.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with check-in and check-out procedures for guests.
- Managed guest reservations efficiently and maintained accurate booking records.
- Handled phone inquiries and provided timely responses to guest questions.
- Maintained cleanliness and organization of the front desk area.
Front Desk Agent
Hampton Inn By Hilton
Deadwood, South Dakota
02.2023 - 10.2024
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with check-in and check-out procedures for guests.
Education
GED
Rapid City, SDSkills
- Front desk operations
- Reservation systems
- Cash handling
- Customer service
- Problem solving
- Communication skills
Please consider
- I am a young hardworking responsible person who is trying to become a successful better person in society I want a career in hospitality management going forward
Timeline
Front Desk Agent
My Place Hotels
02.2026 - 07.2026
Front Desk Agent
Hampton Inn By Hilton
02.2023 - 10.2024
GED