Summary

Overview

Work History

Education

Skills

Timeline

Madison Edwards

Summary

Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4

4

years of professional experience

Work History

Lead Server

Eagles' Landing Restaurant And Grill

2020.05 - Current

Displayed enthusiasm and promoted excellent service to customers.
Assisted in the hiring and training process for new servers.
Mentored new servers, sharing best practices for exceptional service and creating a positive work environment.
Exercised leadership capabilities by successfully motivating and inspiring others.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed and maintained courteous and effective working relationships.
Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
Answered customers' questions, recommended items, and recorded order information.
Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
Promotes the restaurant outside of work to encourage more business.

Education

Associate of Arts - General Studies

McLennan Community College

Waco, TX

12.2023

Skills

Responsible and Trustworthy
Adaptable and Flexible
Team Player
ServSafe Certification
Customer Service
Transactions and Cash Handling
Food and Beverage Service

Upselling Techniques
POS System Operations
Order Taking and Processing
Attention to Detail
Cleaning and Sanitizing
Task Delegation
Full Service Dining

Timeline

Lead Server

Eagles' Landing Restaurant And Grill

2020.05 - Current

Associate of Arts - General Studies

McLennan Community College