Summary
Overview
Work History
Education
Skills
Timeline
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Madison Edwards

Summary

Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Lead Server

Eagles' Landing Restaurant And Grill
05.2020 - Current


  • Displayed enthusiasm and promoted excellent service to customers.
  • Assisted in the hiring and training process for new servers.
  • Mentored new servers, sharing best practices for exceptional service and creating a positive work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Promotes the restaurant outside of work to encourage more business.

Education

Associate of Arts - General Studies

McLennan Community College
Waco, TX
12.2023

Skills

  • Responsible and Trustworthy
  • Adaptable and Flexible
  • Team Player
  • ServSafe Certification
  • Customer Service
  • Transactions and Cash Handling
  • Food and Beverage Service
  • Upselling Techniques
  • POS System Operations
  • Order Taking and Processing
  • Attention to Detail
  • Cleaning and Sanitizing
  • Task Delegation
  • Full Service Dining

Timeline

Lead Server

Eagles' Landing Restaurant And Grill
05.2020 - Current

Associate of Arts - General Studies

McLennan Community College

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Madison Edwards