Madison Ferguson
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
CSR1 (Clinical Service Rep 1)
CVS FEP BCBS Insurance Dept.
01.2022 - Current
- Duties included:
- Taking calls from doctor's offices
- Accurately taking information from my callers to access their patient's accounts
- Also taking faxed/electronically submitted forms and processing them accordingly
- Checking the patient's account to make sure that all the information is accurate
- Speaking with other teams to in order to complete my work
Warehouse Associate
NAPA Auto Parts Warehouse
10.2017 - 06.2020
- Duties Include:
- Worked in Will Call
- Making sure all parts that come to us from the stockroom go to the correct bin.
- Sorting through parts coming to us is the correct item.
- Using the computer part system to look up orders.
- Maintaining a clean and safe environment.
- Sorting items from other Distribution Centers that stores have ordered.
- Working with customers that have come in to pick up any parts they need.
Temporary Worker
Last Chance Clearance Store
03.2017 - 07.2017
- Duties included:
- Processing incoming merchandise.
- Making sure the product is in good condition to be sold.
- Taking bins of merchandise onto the floor and filling the shelves.
- Sorting the correct items into the bins that they belong to.
- Walking the floor cleaning up any merchandise that might be out of place.
- Helping customers with any questions they might have.
Catering Lead
Creative Dining Services
10.2016 - 01.2017
- John Brown University Campus, Siloam Springs, AR
- CDS works out of the Kressage Dining Hall of JBU catering to all types of events.
- Catering Responsibilities:
- Gathering required items for setup before each event.
- Loading all gathered items into the vehicle to be brought to the event.
- During events making sure that all food items are safe for event goers.
- Setting up and also breaking down the site of the event once it is done.
- Running all dishes through the dishwasher if it is late at night.
- Also when needed helping in the lunchroom to serve food and clean tables.
Education
Graduate -
Siloam Springs High School
Siloam Springs01-2013
Skills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Data entry efficiency
- Conflict resolution techniques
- Resourcefulness and initiative
- Electronic records management
- Customer service
- Reliable team player
- Data entry
Timeline
CSR1 (Clinical Service Rep 1)
CVS FEP BCBS Insurance Dept.
01.2022 - Current
Warehouse Associate
NAPA Auto Parts Warehouse
10.2017 - 06.2020
Temporary Worker
Last Chance Clearance Store
03.2017 - 07.2017
Catering Lead
Creative Dining Services
10.2016 - 01.2017
Graduate -
Siloam Springs High School