Madison Finnell

Full-Time Seasonal Position. Summers of 2016- 2023

• Oversaw daily operations including staffing, scheduling, programming, and financial management, maintaining a smooth operation of the facility at all times
• Hired, trained, and evaluated team members to meet departmental standards and goals.
• Enhanced pool safety by implementing comprehensive training programs for 10 lifeguards and 8 staff members.
• Developed and maintained positive relationships with community members, businesses, and vendors to build trust and rapport.
• Performed regular safety inspections of pools and equipment to reduce hazards.

Part-Time Throughout Undergrad

• Collaborated closely with management to identify areas for improvement within the lifeguarding program.
• Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

Part-Time Position During Summers 2018-2022

• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.