Madison Fletcher

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions..
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Enhanced clinic efficiency by assisting physicians with routine procedures
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

• At this job I worked as a Patient Service Specialist, my main job was to act as the first point of contact for patients within the radiology department , I handled administrative tasks like scheduling appointments, checking patients in, verifying insurance, collecting co-pays, managing patient records, and providing general customer service, essentially ensuring a smooth patient experience at the front desk.

At this job my primary tasks were to greet and check-in members, answer phone inquiries, provide customer service, process payments, and generally manage the reception area, often including assisting with membership sales and renewals while maintaining a welcoming and organized environment for gym users.