Madison Ford
Simi Valley,CA
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Restaurant Waitress
Islands Restaurants
08.2017 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Science - Environmental Science
California Lutheran University
Thousand Oaks, CA05.2023
Skills
- Billing and Payment Processing
- Collaborative Relationships
- Conflict Management
- Money Handling
- Warm and Friendly
- Phone Inquiries
- Restaurant Operation
- Multitasking
- Adaptability
- Interpersonal Skills
Languages
Italian
Limited Working
Timeline
Restaurant Waitress
Islands Restaurants
08.2017 - Current
Bachelor of Science - Environmental Science
California Lutheran University
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