MADISON FRAKE
Service Professional
Orlando,FL
Summary
Service Professional with more than 7 years of experience at Olive Garden, demonstrating a deep understanding of restaurant operations and a commitment to enhancing guest satisfaction. Adept in time management, customer service, and leading teams to exceed performance goals, while fostering a collaborative and supportive work environment. Passionate about driving operational improvements and mentoring staff to achieve excellence in service delivery.
Overview
8
8
years of professional experience
Work History
Service Professional
Olive Garden
Port Charlotte
01.2019 - Current
- Lead shifts ensuring smooth operations and high guest satisfaction
- Mentor staff to foster a collaborative and supportive team environment
- Monitor guest feedback to identify and address service gaps
- Oversee inventory management to reduce waste and optimize supplies
- Masters every role in the restaurant (front and back of house), enabling effective training and support that boosted staff confidence and service quality
- Conducted comprehensive training sessions to enhance team member skills and performance in various stores.
- Led team in executing high-volume service during peak hours, ensuring customer satisfaction and operational efficiency.
Crew Member
Chipotle
North Port
06.2018 - 10.2019
- Maintained dining room cleanliness and stock
- Helped complete customers' orders
- Prepped recipes for the day
Education
Bachelor of Science - Business Administration of Economics
University of Central Florida
Orlando, FL05.2023
High School - undefined
North Port High School
North Port, FL05.2020
Skills
- Time Management
- Mathematics
- Problem Solving
- Data Analysis
- Financial Planning
- Customer Service
- Training
- Computer Literacy
- Strategic Planning
Accomplishments
Team member of the year 2025
Timeline
Service Professional
Olive Garden
01.2019 - Current
Crew Member
Chipotle
06.2018 - 10.2019
High School - undefined
North Port High School
Bachelor of Science - Business Administration of Economics
University of Central Florida