Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Madison Garcia

Plattsburgh,NY

Summary

Seeking a challenging and rewarding social work educational opportunity as I want to further develop my skills in assessment, intervention, and advocacy while contributing to the well-being of diverse populations. Dedicated to applying my strong communication skills, compassion, and empathy to empower individuals and communities in need. My goal is to complete an MSW program and earn licensure, equipping me with the skills and knowledge to help and support others effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Underground Coffee
New Paltz, NY
06.2024 - Current
  • Checked with guests to get feedback on food, resolved issues, brought additional items, and refilled beverages.
  • Maintained a professional demeanor to encourage inquiries and order placements
  • Implemented feedback from customers to improve service quality.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests by providing exceptional customer service.
  • Communicated with hosts and kitchen staff to prepare for and serve customers.
  • Followed health safety guidelines when serving food products.

Office Assistant

Jim Suto Accounting
Gardiner, NY
08.2020 - Current
  • Completed clerical tasks such as filing, copying, shredding, and distributing mail.
  • Interacted with customers by phone, email, or in person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Photobooth Attendant

Jade DJ Entertainment
New Paltz, NY
10.2019 - Current
  • Greeted guests with friendliness and professionalism.
  • Supported Photobooth operations at weddings and other events.
  • Cleaned and straightened work areas after people used props.
  • Helped people work the photobooth.

Babysitter

Private Family Nanny
New Paltz
08.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned the home after activities by picking up toys and straightening up the room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated with parents regarding children's progress and development, raising any issues.

Famers Market & Server

Wrights Farm And Gardiner Brewing Company
Gardiner, NY
06.2022 - 08.2022
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assembled and disassembled the displayed stand at Farmer's Markets.
  • Served at the Brewing Company when needed.

Banqeuet Waitstaff

Novella's Catering
New Paltz, NY
11.2019 - 03.2020
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Set up the dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
  • Leveraged knowledge of table-clearing techniques such as napkin folding and refilling condiments to reset the table during and after dining service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted with resolving customer complaints in a professional manner.

Education

Bachelor of Science - Social Work

SUNY Plattsburgh
Plattsburgh, NY
05.2025

Skills

  • Time Management
  • Strong Interpersonal Skills
  • Verbal and Written Communication
  • Dining Customer Service
  • Office Management
  • Job Assignments
  • Buffet Setup and Takedown
  • Team member support
  • Childcare
  • Efficient service

Certification

  • Cultural Competency Training 2024
  • Communicating Effectively
  • Applying HIPAA Regulations in Behavioral Health
  • Assessing Suicide Risk Using the C-SSRS
  • Addressing Trauma and Stressor Related Disorders

Affiliations

  • SUNY Plattsburgh Women's Lacrosse August 2021-Present

Accomplishments

  • Deans List, SUNY Plattsburgh (Fall 2021, Spring 2022, Fall 2022, Spring 2023, Fall 2023, Spring 2024).

Timeline

Server

Underground Coffee
06.2024 - Current

Famers Market & Server

Wrights Farm And Gardiner Brewing Company
06.2022 - 08.2022

Office Assistant

Jim Suto Accounting
08.2020 - Current

Banqeuet Waitstaff

Novella's Catering
11.2019 - 03.2020

Photobooth Attendant

Jade DJ Entertainment
10.2019 - Current

Babysitter

Private Family Nanny
08.2019 - Current

Bachelor of Science - Social Work

SUNY Plattsburgh

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Madison Garcia