Madison Gaylord
Lindale,TX
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
4
4
years of professional experience
Work History
Waitress
La Cascios
Lindale, TX
02.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
Customer Service Representative
AppleOne Employment Agency
Athens, TX
10.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Manager
Sleep N Motion
Terrell , TX
08.2022 - 08.2023
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Customer Service Representative
majorel
Lindale, TX
11.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dental Assistant
Mineola Dental
Mineola, TX
07.2020 - 05.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took digital X-rays of teeth using radiographic equipment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Education
High School Diploma -
Ischool Virtual Academy
Online06-2019
Skills
- Menu Recommendations
- Safe Food Handling
- Order Accuracy
- Customer Service
- Guest Relations Management
- Relationship Management
- Greeting guests
- Point of Sale (POS) system operations
- Compliance standards
- Cash Handling
- Payment Processing
- Performance Improvement
- Team Collaboration
- Sales expertise
Timeline
Waitress
La Cascios
02.2024 - Current
Customer Service Representative
AppleOne Employment Agency
10.2023 - 01.2024
Customer Service Representative
majorel
11.2022 - 03.2023
Sales Manager
Sleep N Motion
08.2022 - 08.2023
Dental Assistant
Mineola Dental
07.2020 - 05.2022
High School Diploma -
Ischool Virtual Academy
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