Madison Gleave
North Las Vegas,NV
Summary
Accomplished Customer Service Manager with a proven track record at Hobby Lobby, adept in complaint resolution and training associates. Leveraged exceptional customer service and problem-solving skills to enhance customer satisfaction and team performance. Expert in cash handling and maintaining professionalism under pressure. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take my career as a Customer Service Manager to the next level.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
North Las Vegas, NV
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Food Service Worker
Cafe Rio
North Las Vegas, NV
08.2022 - 12.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Food Service Worker
SUBWAY®Restaurants
09.2021 - 06.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Processed customer payments and balanced cash drawers.
Education
Health Sciences
College of Southern Nevada
Las Vegas, NVKaiserslautern High School
06.2022
Skills
- Customer Service
- Problem-Solving
- Training and mentoring
- Cash Handling
- Complaint resolution
- Exceptional telephone etiquette
- Product Knowledge
Timeline
Customer Service Manager
Hobby Lobby
09.2022 - Current
Food Service Worker
Cafe Rio
08.2022 - 12.2022
Food Service Worker
SUBWAY®Restaurants
09.2021 - 06.2022
Health Sciences
College of Southern Nevada
Kaiserslautern High School