Madison Grande
Durham,NC
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at R32 Auto Sales. Proven ability to enhance client relationships and drive sales through effective communication and problem-solving skills. Skilled in appointment scheduling and document preparation, consistently delivering exceptional support and fostering loyalty among customers.
Overview
1
1
year of professional experience
Work History
Secretary
Tokyo Direct Imports
1503 S Miami Blvd
11.2024 - 03.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Salesperson
R32 Auto Sales
1512 S Miami Blvd
03.2024 - 10.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Secretary
R32 Auto Sales
1512 S Miami Blvd
03.2024 - 10.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Cashier
Michaels Arts and Crafts
8131 Bier Creek
01.2024 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Southern High School
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- Document preparation
- Calendar management
- Sales support
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Supply restocking
- File systems management
- Payroll processing
- Report writing
- Supply ordering
- Payroll administration
- Appointment coordination
- Record preparation
- Payment posting
- Inventory purchasing
- Inter-office communications
- Meeting support
- Minute taking
- Meeting coordination
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Tokyo Direct Imports
11.2024 - 03.2025
Salesperson
R32 Auto Sales
03.2024 - 10.2024
Secretary
R32 Auto Sales
03.2024 - 10.2024
Cashier
Michaels Arts and Crafts
01.2024 - 03.2024
Southern High School