Madison Graves
Dallas,TX
Summary
As a Shift Leader at Papa Johns, I excelled in team leadership and cash handling, ensuring operational efficiency and customer satisfaction. My problem-solving and dedication to maintaining high safety standards led to a smooth, profitable shift operation. I'm skilled in training teams and resolving customer issues, demonstrating a strong customer service focus and effective management.
Overview
2
2
years of professional experience
Work History
Shift Leader
Papa Johns
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Lead
Papa Johns
03.2022 - 05.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
GED
Skills
- Team Leadership
- Cash Handling
- Customer service focus
- Problem-Solving
Timeline
Shift Leader
Papa Johns
05.2024 - Current
Shift Lead
Papa Johns
03.2022 - 05.2024
GED