Summary
Overview
Work History
Education
Skills
Timeline
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Madison Griffin

Warrenville,SC

Summary

Experienced Customer Service Representative with over a year of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

6
6
years of professional experience

Work History

Call Center Customer Service Representative

Sitel
08.2022 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer calls and emails to answer questions about products and services.

Office Assistant

Bobby's Bar-B-Q
08.2017 - 06.2023
  • Completed tasks such as filing, copying, and distributing mail.
  • Maintained files, and receipts to keep records organized and easily searchable.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.

Education

High School Diploma -

Fox Creek High School
North Augusta, SC
05.2021

Skills

  • Organizing
  • Microsoft Office
  • Directing Calls
  • Complaint Resolution
  • Documentation
  • Productivity Management
  • Live chat Messaging
  • High-Volume Environments

Timeline

Call Center Customer Service Representative

Sitel
08.2022 - 09.2023

Office Assistant

Bobby's Bar-B-Q
08.2017 - 06.2023

High School Diploma -

Fox Creek High School

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Madison Griffin