MADISON GUSTKE
San Antonio
Summary
Results-Driven store manager, offering over 18 years of experience in retail operations, sales and service, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals to grow and support a successful business.
Overview
17
17
years of professional experience
Work History
STORE MANAGER
Pacific Sunwear
San Antonio
11.2015 - Current
- Overseeing daily operations of retail clothing store to ensure compliance with company policies
- Managing a staff of up to 45
- Executing visual merchandising updates promotional updates and flex merchandising weekly
- Creating weekly schedules and operational planning
- Providing great customer experience through engaging team members
- Supervising and training staff to enhance their product knowledge and customer service
- Networking to build partnerships and find relevant talent
- Interviewing and training team members
- Preparing and securing daily deposit
- Maintaining clean and presentable store
- Trouble shooting machines and lighting
- Preparing store to store transfers and customer orders
- Overseeing product flow and organization
- Developing team members to management levels
- Implemented loss prevention measures to minimize shrink
- Travelled to train store teams on proper execution and daily practices
- Assisting District Manager on initiatives
- District support on projects and execution
- Partner and motivate other locations
STORE MANAGER
Candy Corner
Killeen
11.2008 - 08.2020
- Supervised daily operations and ensured efficient store management
- Managed staff of nine
- Monitored inventory levels and conducted stock audits regularly
- Performed weekly candy orders
- Created dynamic displays to draw customer attention
- Prepared custom gifts, party favors, wedding decorations and community donations
- Created weekly work schedules for associates
- Interviewed and trained new employees
- Prepared daily deposits
- Trouble shot electronics and machines
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Maintained daily store upkeep
- Provided great customer experiences
SALES ASSOCIATE
Samuel's Jewelers
Killeen
12.2011 - 03.2012
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about jewelry care and maintenance techniques.
- Participated in training sessions to enhance product knowledge and sales skills.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Assisted with customer financing applications and approvals
- Notified customers of upcoming events
- Greeted customers and provided exceptional customer service
HOSTESS
Bennigan's
Killeen
01.2010 - 05.2010
- Greeted customers and managed seating arrangements
- Managed reservation system to ensure smooth guest flow.
- Maintained cleanliness of entrance and waiting areas consistently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Ensured compliance with health and safety regulations at all times.
- Maintained a clean and organized dining area.
Education
CREDITS EQUIVALANT TO AN ASSOCIATES DEGREE - Mathematics Major
Central Texas College
Killeen, Texas 01.2012 - 01/2015
Skills
- Operations Management
- Payroll Management
- Talent Recruitment
- Loss Prevention
- Visual Merchandising
- Team Development
- Customer Service Management
- Partnership Building
- Mathematical Aptitude
- Decision Making
- Operational planning
- Conflict resolution
- Team leadership
References
References are available on request.
References
References available upon request.
Timeline
STORE MANAGER
Pacific Sunwear
11.2015 - Current
CREDITS EQUIVALANT TO AN ASSOCIATES DEGREE - Mathematics Major
Central Texas College
01.2012 - 01/2015
SALES ASSOCIATE
Samuel's Jewelers
12.2011 - 03.2012
HOSTESS
Bennigan's
01.2010 - 05.2010
STORE MANAGER
Candy Corner
11.2008 - 08.2020