Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Gutierrez

New Braunfels, TX, USA,TX

Summary

Offering strong interpersonal skills and positive attitude, ready to learn and develop in donor-focused environment. Delivers effective communication and customer service abilities crucial for donor engagement. Ready to use and develop communication skills and customer service capabilities in Donor Greeter role.

Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.



Developed essential skills in hands-on, animal-focused environment, demonstrating expertise in care, feeding, and health monitoring. Seeking to transition into new field where attention to detail and caring demeanor are valued. Looking for opportunities to leverage transferrable skills in dynamic and supportive setting.

Energetic and compassionate individual with strong affinity for animal welfare and genuine passion for nurturing pets. Possesses foundational understanding of animal behavior and health, combined with hands-on skills in feeding, grooming, and basic training. Dedicated to enhancing well-being of animals and creating positive environment for their care.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Academy Sports + Outdoors
07.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

James Madison High School
San Antonio, TX
05-2023

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Pet handling
  • Animal care
  • Patience and tolerance
  • Cleaning protocols
  • Data entry
  • Critical thinking
  • Active listening
  • Computer proficiency
  • Call center experience

Certification

  • Texas State Floral Certification

Timeline

Customer Service Cashier

Academy Sports + Outdoors
07.2023 - Current

James Madison High School
Madison Gutierrez