Madison Harris
Fort Worth,TX
Summary
Dynamic leader with proven expertise in employee management and customer relations honed at ASI Gymnastics. Excelled in boosting member retention and fostering an inclusive environment, demonstrating exceptional team leadership and conflict resolution skills. Achieved significant improvements in customer satisfaction and staff performance through innovative strategies and effective training.
Overview
7
7
years of professional experience
Work History
Floor Manager
ASI Gymnastics
11.2017 - Current
- Managed gym inventory to maintain availability of products.
- Managed team of 30 employees to maintain smooth-running operations of gym floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Conducted phone interviews
- Increased member retention
Education
Bachelor of Science - Human Science
Texas Tech University
Lubbock, TX12.2023
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Health and safety
- Scheduling and Planning
- Performance Improvements
- Team training and development
- Conflict Resolution
- Budgeting and finance
- Teamwork and Collaboration
- Team Leadership
Timeline
Floor Manager
ASI Gymnastics
11.2017 - Current
Bachelor of Science - Human Science
Texas Tech University