Madison Harvey
Franksville,WI
Summary
Determined dental assistant intern looking to build on skills and acquire new skills at a reputable dental office. I am currently enrolled at Milwaukee Area Technical College and I am in the petitioning program to get into clinicals for dental hygiene. I would like to start my career into the dental industry and further my education.
Overview
6
6
years of professional experience
Work History
Waitress Trainer
Wells Brothers Italian Restaurant
Racine, WI
07.2021 - Current
- Maintained a neat, clean and organized environment throughout the office.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Family Nanny
Calli Wassam
Racine, WI
11.2018 - Current
- Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
- Administered medication if needed and monitored health issues related to allergies or asthma.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Provided emotional support during times of stress or transition.
- Set up a safe learning environment with developmentally appropriate toys and materials.
- Engaged in creative problem solving techniques when faced with challenging situations.
- Provided full-time care for two children aged 3 and 5, including meal preparation, dressing, bathing, and transportation to activities.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Waitress Trainer
Reefpoint Brew House
Racine, WI
10.2020 - 11.2021
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Implemented sanitary food handling, holding and service protocols.
Education
Some College (No Degree) - Dental Hygiene
Milwaukee Area Technical College
Milwaukee, WISkills
- Patient Services
- Patient Relations
- Instrument preparation
- Procedure Support
- Equipment Sterilization
- Patient Scheduling
- Restorative procedures
- Knowledgeable in [Software]
- Sterilization techniques
- Treatment Room Breakdown
- Patient Care Coordination
- Dental staff support
- Disinfecting rooms and equipment
Accomplishments
- National Honors Society
Timeline
Waitress Trainer
Wells Brothers Italian Restaurant
07.2021 - Current
Waitress Trainer
Reefpoint Brew House
10.2020 - 11.2021
Family Nanny
Calli Wassam
11.2018 - Current
Some College (No Degree) - Dental Hygiene
Milwaukee Area Technical College
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