Itzel Gallardo-Cortes
Chesterfield,VA
Summary
Experienced hospitality professional with a strong background in training and supporting team members. Skilled at communication, working well with others, and adapting to changing situations. Committed to providing excellent customer service, maintaining high standards, and ensuring customer satisfaction. Enjoys helping others, staying organized, and completing tasks on time. Dependable, punctual, and respectful of others time.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Waitress Trainer
Chili's Restaurant
Chesterfield, VA
03.2025 - Current
- Trained new waitstaff on menu knowledge and customer service techniques.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided coaching and mentoring to employees.
- Monitored service quality, providing feedback to ensure adherence to company standards.
- Handled money transactions
Assistant
Cordobesa Services LLC
Richmond, VA
08.2024 - Current
- Developed process documentation to streamline operational procedures and ensure consistency across tasks.
- Implemented organizational tools and software to improve information sharing among team members.
- Greeted guests in with friendliness and professionalism.
- Maintained great communication with every company and employees
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Worked with Excel, Word, Spreadsheets, and much more
Receptionist
B & K Imported Auto Services LLC
Richmond
10.2024 - 02.2025
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Coordinated communication between clients and service technicians to streamline workflow.
- Handled incoming calls and inquiries, providing information about services offered effectively.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with inventory management, tracking parts availability for timely service completion.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
John Randolph Tucker High School
RichmondSkills
- Body language awareness
- Bilingual
- Cash handling
- Calm demeanor
- Computer skills
- Customer services
- Effective customer upselling
- Fast learner
- Multitasking
- Problem-solving
- Service prioritization
- Team collaboration
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress Trainer
Chili's Restaurant
03.2025 - Current
Receptionist
B & K Imported Auto Services LLC
10.2024 - 02.2025
Assistant
Cordobesa Services LLC
08.2024 - Current
High School Diploma -
John Randolph Tucker High School