Madison Haskins
Dallas
Summary
High-performing professional offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals. Seasoned professional offering many years' expertise in billing and collections and success in driving continuous improvement by streamlining billing and cash flow processes. Effective in developing best practices to manage aged receivables and optimize collections outreach. Seeking to leverage background to take next career step with growing startup organization.
Overview
6
6
years of professional experience
Work History
REMOTE SENIOR COLLECTIONS AGENT
TARGET
06.2025 - Current
- Facilitated debt recovery efforts, achieving timely collections and enhancing cash flow for the organization.
- Streamlined account management processes, resulting in noticeable gains in collection efficiency and reduced delinquency rates.
- Provided exceptional customer service by addressing client inquiries, fostering trust, and enhancing overall satisfaction.
- Implemented data-driven strategies to identify high-risk accounts, enabling targeted collection efforts and improving recovery rates.
- Worked closely with cross-functional teams to develop tailored payment plans, effectively reducing outstanding balances and strengthening client relationships.
- Led targeted outreach initiatives to high-risk accounts, resulting in significantly improved recovery rates and enhanced financial stability.
- Coordinated with legal and compliance teams to streamline collection processes, ensuring adherence to regulations while optimizing recovery efforts.
- Committed to building strong client relationships through attentive service, fostering trust and improving overall satisfaction.
- Developed and implemented a new tracking system for overdue accounts, increasing visibility and accountability across the collections team.
- Managed inbound and outbound calls to discuss payment arrangements.
- Conducted thorough account reviews to identify payment issues.
Executive Assistant
Restore Masters
Irving
06.2024 - 06.2025
- Coordinate executive schedules and travel, ensuring seamless operations.
- Draft and refine key documents, maintaining confidentiality and precision.
- Facilitate communication between executives and departments, enhancing project efficiency.
- Prioritize and manage communications, addressing urgent matters with discretion.
- Organize high-level meetings and events, optimizing agendas and logistics.
Manager
Backyard Grill and Bar
Fort Worth
01.2022 - 06.2024
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained staff on service standards and menu knowledge.
- Managed inventory levels and ordered supplies as needed.
- Resolved customer complaints with effective communication techniques.
- Coordinated staff schedules to optimize labor efficiency.
- Implemented health and safety guidelines for food handling.
- Collaborated with kitchen staff to enhance service flow during peak hours.
- Conducted performance evaluations to support employee development initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Administrative Assistant
Nephrology Associates of Texas City
Texas City
01.2020 - 09.2020
- Managed phone and email communication with patients and vendors while maintaining patient confidentiality.
- Organized and maintained medical records and scheduling systems.
- Supported physicians and staff with administrative tasks to ensure smooth daily operations.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TXSkills
- Executive & Administrative Support
- Calendar & Travel Management
- Microsoft Office Suite
- CRM & Data Entry
- Confidential Communication Handling
- Event & Meeting Planning
- Time Management
- Strong Verbal & Written Communication
- Customer Service
- Workflow Optimization
- Debt recovery
- Customer relationship management
- Account management
- Payment negotiation
- Financial assessment
- Operational efficiency
- Conflict resolution
- Attention to detail
- Time management
Timeline
REMOTE SENIOR COLLECTIONS AGENT
TARGET
06.2025 - Current
Executive Assistant
Restore Masters
06.2024 - 06.2025
Manager
Backyard Grill and Bar
01.2022 - 06.2024
Administrative Assistant
Nephrology Associates of Texas City
01.2020 - 09.2020
High School Diploma -
Santa Fe High School