Madison Hatfield
Yukon,OK
Summary
Dedicated customer service professional with a strong focus on conflict resolution and team collaboration. Proven ability to train staff and enhance customer satisfaction through efficient service.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service Representative
ABM
Oklahoma City, OK
02.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Trained new cashiers on operational procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
Shift Manager
Buttersweet Cafe
Yukon, OK
02.2024 - 12.2024
- Supervised daily operations, ensuring efficient workflow and high-quality service.
- Trained and mentored new staff on cafe procedures and customer service best practices.
- Managed inventory levels, coordinating with suppliers to maintain stock supplies.
- Implemented operational improvements that enhanced team efficiency and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
Education
Bachelor of Science - Psychology
Redlands Community College
El Reno05-2030
High School Diploma -
Mustang High School
Mustang, OK05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Timeline
Cashier/Customer Service Representative
ABM
02.2025 - Current
Shift Manager
Buttersweet Cafe
02.2024 - 12.2024
Bachelor of Science - Psychology
Redlands Community College
High School Diploma -
Mustang High School