Madison Hejl
Summary
Energetic team player offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Accomplished professional with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Austin, Kyle, and surrounding cities rental market for class A properties and impressive financial management skills. Expert user of CRM , Yardi, Excel, and social media coverage for each community..
Overview
8
8
years of professional experience
Work History
Leasing Consultant/Floating Consultant
Avenue 5 Residential, LLC
06.2023 - Current
- Understand the unique needs of residents and match them to suitable housing options, enhancing both resident satisfaction and property occupancy
- Adapt quickly to the demands of different properties, staff, and resident expectations to foster successful relationships
- Deliver exceptional service to current and prospective residents, increasing resident retention and walk-in traffic
- Plan and execute monthly themed resident events, engaging the community both in-person and through online platforms
Server
Texas Roadhouse
09.2021 - 06.2023
- Thrived in a fast-paced environment, managing multiple tables while ensuring a positive guest experience
- Maintained a friendly and enthusiastic demeanor, leading to increased guest compliments and repeat business
- Provided high-quality service to guests, consistently improving satisfaction and customer loyalty
Day Shift Manager
Texas Roadhouse
02.2019 - 05.2022
- Managed staff schedules for hosts, to-go staff, and server assistants, ensuring coverage for all shifts
- Addressed and resolved guest concerns, ensuring a positive dining experience and encouraging repeat visits
- Developed leadership skills by setting examples, training new hires, and collaborating closely with service managers
- Motivated employees through regular feedback sessions, recognition programs, and team-building activities for increased engagement levels.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
Server/ Server Trainer
Texas Roadhouse
09.2016 - 09.2021
- Recommended menu changes and upsold high-quality options, driving revenue
- Trained new servers, helping them develop key skills while balancing guest needs
- Assisted with back-of-house tasks and supported coworkers in a team-focused environment
Education
High School diploma -
Blinn College
Bryan, TXSkills
- Interpersonal communication
- Problem-solving
- Event planning
- Conflict resolution
- Adaptability
- Fair housing regulations
- Building rapport
- Customer service expertise
- CRM / Yardi software
Timeline
Leasing Consultant/Floating Consultant
Avenue 5 Residential, LLC
06.2023 - Current
Server
Texas Roadhouse
09.2021 - 06.2023
Day Shift Manager
Texas Roadhouse
02.2019 - 05.2022
Server/ Server Trainer
Texas Roadhouse
09.2016 - 09.2021
High School diploma -
Blinn College
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