Madison Hepner
Lockhart,TX
Summary
Experienced hospitality worker, skilled in enhancing guest experiences through exceptional service, effective communication, and multitasking abilities. Proven track record in cash handling and issue resolution, contributing to customer satisfaction and operational efficiency. Great in fast paced environments, outgoing, great at multitasking, and fast ability to learn.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Big City Wings
Katy, TX
08.2025 - 12.2025
- Trained new servers on restaurant protocols and best practices for customer engagement.
- Enhanced dining experience by addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest comfort.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server Assistant Manager
La Baguette Bakery and Bistro
Katy, TX
03.2025 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order processing and improve service efficiency.
- Maintained knowledge of menu items, enabling effective recommendations to customers.
- Managed cash register operations, accurately processing payments and handling transactions.
- Answered calls and took online orders.
- Maintained payments and the amount in the cash box.
- Made pastries, coffees, and smoothies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Made sure the front of the house was always stocked, clean, and organized. If grocery runs were necessary, I would go.
- Made the business phone calls when the restaurant had issues such as POS systems, stock issues, or internet.
Cashier
Cavender's Boot City
Rosenberg, TX
01.2025 - 03.2025
- Processed customer transactions efficiently using POS system.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained accurate cash drawer, ensuring proper balance at shift end.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Collaborated with team members to maintain organized merchandise displays.
- Educated customers on store promotions and loyalty programs to boost engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Restaurant Hostess
Texas Roadhouse
Rosenberg, TX
05.2024 - 09.2024
- Greeted and seated customers promptly, ensuring a welcoming atmosphere.
- Managed waitlist using reservation system, optimizing table turnover.
- Collaborated with servers and kitchen staff to enhance guest experience.
- Assisted in training new hostesses on customer service protocols.
- Maintained cleanliness of entrance area, contributing to restaurant ambiance.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Lifeguard
A-beautiful Pools
Katy, TX
07.2023 - 08.2023
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergencies, performing first aid and CPR as needed.
- Conducted regular safety drills and training sessions for team members.
- Provided excellent customer service, addressing inquiries from patrons effectively.
- Upheld hygiene standards in pool and surrounding area.
Lifeguard
Aura Aquatics
Richmond, TX
06.2021 - 09.2022
- Monitored pool area to ensure safety and compliance with regulations in and around the pool.
- Responded promptly to emergencies, obtained CPR certification to assist for life saving emergencies should they arise.
- Completed daily reports on incidents, attendance, and facility conditions accurately.
- Assisted in maintaining cleanliness and order in aquatic facilities.
- Enforced pool rules and regulations to promote a safe environment.
Education
No Degree -
Aristoi Classical Academy
Katy, TXHigh School Diploma -
LeTourneau University
Longview, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Fast paced learning
- Menu memorization
- Food running
- Safe food handling
- Service prioritization
- Team collaboration
- Guest relations management
- Excellent ability to multitask
Certification
- Food Handlers Certification
- TABC Certification
Timeline
Server
Big City Wings
08.2025 - 12.2025
Server Assistant Manager
La Baguette Bakery and Bistro
03.2025 - 08.2025
Cashier
Cavender's Boot City
01.2025 - 03.2025
Restaurant Hostess
Texas Roadhouse
05.2024 - 09.2024
Lifeguard
A-beautiful Pools
07.2023 - 08.2023
Lifeguard
Aura Aquatics
06.2021 - 09.2022
No Degree -
Aristoi Classical Academy
High School Diploma -
LeTourneau University