Summary
Overview
Work History
Education
Skills
Timeline
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Madison Hernandez

Fort Myers,FL

Summary

Dynamic and service-oriented professional with a proven track record at Miromar Lakes Golf Club. Expert in complex problem-solving and anticipating guest needs, I excel in delivering outstanding customer service. Highly reliable, I foster loyalty through engaging interactions and upselling techniques, consistently enhancing guest experiences and driving revenue growth.


Overview

10
10
years of professional experience

Work History

Hair Stylist

Hair by Torie and CO
03.2024 - Current
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Organized sales area and work station to showcase products and boost sales.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.

Bartender

Miromar Lakes Golf Club
04.2021 - 03.2025
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Server

Fords Garage
08.2020 - 03.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Host / Expo

Miromar Lakes Beach Grill
02.2016 - 03.2020
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Cosmetologist - Cosmetology

Paul Mitchell The School
Fort Myers, FL
10-2024

High School Diploma -

South Fort Myers High School
Fort Myers, FL
05-2018

Skills

  • Service-oriented mindset
  • Complex Problem-solving
  • Highly reliable
  • Hospitality and accommodation
  • Anticipating guest needs
  • Outstanding customer service

Timeline

Hair Stylist

Hair by Torie and CO
03.2024 - Current

Bartender

Miromar Lakes Golf Club
04.2021 - 03.2025

Server

Fords Garage
08.2020 - 03.2021

Host / Expo

Miromar Lakes Beach Grill
02.2016 - 03.2020

Cosmetologist - Cosmetology

Paul Mitchell The School

High School Diploma -

South Fort Myers High School