Madison Hershey
Clemson,SC
Summary
Graduate from Clover High School (2019) and current undergraduate at Clemson University with a Digital Art and Design Media major. Highly proficient in customer service and guest relations. Joined the Inn at Patrick Square team in 2022 as a front desk associate helping guests with their check-in process and maintaining their comfort throughout their stay. Was promoted to the operations manager position in November of 2023 and assumed the role of overseeing the everyday operations of several departments within the hotel as well as assisting the general manager in maintaining and promoting long-lasting relations with several large, high profile groups. Joined the Best Western Plus team in February of 2024 as the Assistant General Manager. Working to oversee the daily operations, event space, product ordering and acquirement, staffing, and contact with sales and customers.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Best Western Plus Hotel
Clemson, SC
02.2024 - Current
- Analyzed financial data and prepared reports for senior management.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Assisted in the assembly of event spaces including table organization, linen acquirement, and food setup.
- Managed daily operations of the property, including scheduling and supervising staff.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Communicated with prospective clients in coordinating their events, including sending and receiving contracts, determining occupancy, and identifying necessities for their event such as catering or setup.
- Oversaw payroll preparation and administration for staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Operations Manager
The Inn at Patrick Square
Clemson, SC
04.2022 - 02.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed scheduling, training and inventory control.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Operated the front desk and assisted guests with the check-in process as well as maintaining guest satisfaction during the course of their stay.
- Assisted housekeeping with upkeep of the property through cleaning rooms, catching up on laundry, and stripping the hotel.
- Oversaw the stays of several large groups of collegiate sports teams and ensured such groups had a smooth transition in and out of the hotel with minimal to no upset.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Responded to guest complaints and concerns to help improve the guest experience and maintain a satisfied and loyal customer base.
Cashier
The Fresh Market
11.2020 - 08.2021
- Assisted customers in their checkout process by unloading, ringing, and bagging groceries independently
- Maintained the frontend of the store to be presentable and navigable
- Handled customer service and problem solutions when needed.
Education
Bachelor of Arts - Digital Art And Design Media
Clemson University
Clemson, SC12-2024
Undergraduate - Public Relations
University of South Carolina
12.2020
Skills
- Customer Service
- Cashiering
- Money Management
- Financial Management
- Customer Retention
- Document Control
- Schedule Oversight
- Maintaining Compliance
- Cost Reduction
- Purchasing and Procurement
- Digital Illustration
- Layout Design
Websites
Honors Awards
Dean's List - University of South Carolina, 12/2019, Academic recognition for the Fall Semester of the 2019-2020 school year at the University of South Carolina during freshman year.
Affiliations
I am an independent artist and maintain my freelance work in my spare time. I enjoy popular culture such as comic books, anime, and cartoons and very often do commissioned work for people upon request.
I routinely have helped out at my job here at the Inn with providing illustrations and visual embellishments for certificates, signs, menu boars in the on-site ice cream parlor, and promotional items.
References
References available upon request.
Timeline
Assistant General Manager
Best Western Plus Hotel
02.2024 - Current
Operations Manager
The Inn at Patrick Square
04.2022 - 02.2024
Cashier
The Fresh Market
11.2020 - 08.2021
Bachelor of Arts - Digital Art And Design Media
Clemson University
Undergraduate - Public Relations
University of South Carolina