Madison Hines
Norristown,PA
Summary
I recently graduated high school with a 3.8 GPA. I earned an Art Honor Roll cord for my academic achievement and dedication to art. While working as a host, I was moved into a leadership role where I help lead the hosting team and keep things organized during busy shifts. I also played on a travel volleyball team, which taught me teamwork, communication, commitment, and time management. Balancing school, work, and volleyball helped me become responsible, reliable, and comfortable working with different people.
Overview
4
4
years of professional experience
Work History
Host
Panache Wood Fire Grill
11.2022 - Current
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Assisted in managing reservations and waitlist to optimize seating efficiency.
- Communicated menu specials and restaurant policies to enhance guest experience.
- Collaborated with staff to maintain cleanliness and organization of dining areas.
- Trained new hosts on procedures, enhancing team efficiency and service quality.
- Supported event coordination by preparing dining areas for special occasions.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Lansdale Catholic High School
Lansdale, PA06.2026
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Telephone reception
- Staff coordination
- Reservations
- Customer engagement
- Task prioritization
- Hospitality and accommodation
- Front of house organization
- Greeting guests
- Effective multitasking
- Phone etiquette
Timeline
Host
Panache Wood Fire Grill
11.2022 - Current
High School Diploma -
Lansdale Catholic High School