Madison Holmes
Milford,PA
Summary
Adept at enhancing patient experience and streamlining care at North Eastern Eye, I leveraged HIPAA compliance and exceptional time management to improve service delivery. My background in medical assistance and cosmetology, underscored by strong customer service skills, has consistently elevated client satisfaction and operational efficiency. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
North Eastern Eye
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
Cosmetologist
Beauty Creations
07.2022 - 07.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
Manager
Joeys
08.2017 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Medical Assisting -
Fortis College
Scranton02.2024
Cosmetology -
The Beauty Institute
Stroudsburg, PA08.2021
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Time Management
Timeline
Medical Assistant
North Eastern Eye
01.2024 - Current
Cosmetologist
Beauty Creations
07.2022 - 07.2024
Manager
Joeys
08.2017 - 06.2022
Medical Assisting -
Fortis College
Cosmetology -
The Beauty Institute
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