Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Madison Horel

Madison

Summary

Energetically led a team at Smoothie King, enhancing team performance and collaboration through expert training and motivational techniques. Excelled in staff training (hard skill) and team motivation (soft skill), achieving significant improvements in team efficiency. Demonstrated proficiency in documentation and reporting at Strong Rock Energy, contributing to streamlined operations. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Globe Life Insurance
07.2025 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

FOH Team Member

Tuk Tuk Boom
01.2025 - 07.2025
  • Completed staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work environment, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.

TEAM LEADER/TRAINER

Smoothie King
07.2020 - 01.2025
  • Trained team members to ensure successful performance.
  • Delegated tasks to team members according to goals and employee strengths.
  • Motivated team to achieve optimal results through effective communication and interpersonal skills.
  • Resolved problems and escalated high-level issues to supervisor within established timeframes.
  • Cultivated an environment of trust, respect, collaboration, and accountability among the team members.

OFFICE ASSISTANT

Strong Rock Energy
06.2023 - 08.2023
  • Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
  • Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
  • Organized and maintained filing systems to ensure efficient document retrieval.
  • Maintained accurate records of office supplies and placed orders as needed.

Education

Bachelor of Arts (B.A.) - Biochemistry Candidate

University of Mississippi
University, MS

Associate in Arts (A.A.) - Biochemistry

Jones Junior College
Ellisville, MS
12.2022

Skills

  • Team motivation
  • Documentation and reporting
  • Safety processes and procedures
  • Reliability
  • Staff training
  • Safety
  • Sales expertise
  • Order taking
  • Phone etiquette
  • Customer service
  • Data entry

Affiliations

  • Was a member of the Charles Pickering Honors Institute and PTK, also known as Phi Theta Kappa: International College Honor Society.

Certification

  • Temporary Industrial Life, Health & Accident License obtained through training with Globe Life Liberty National.

Timeline

Customer Service Representative

Globe Life Insurance
07.2025 - 07.2025

FOH Team Member

Tuk Tuk Boom
01.2025 - 07.2025

OFFICE ASSISTANT

Strong Rock Energy
06.2023 - 08.2023

TEAM LEADER/TRAINER

Smoothie King
07.2020 - 01.2025

Bachelor of Arts (B.A.) - Biochemistry Candidate

University of Mississippi

Associate in Arts (A.A.) - Biochemistry

Jones Junior College

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