Summary
Overview
Work History
Education
Skills
Aviation
Certification
Timeline
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Madison Humfleet

Ages Brookside,KY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Eager to develop and advance professionally into a more challenging position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Leader

Pizza Hut
12.2016 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in cross-functional team-building activities.

Education

Associate of Applied Science - Business Administration

Southeast Kentucky Community And Technical College
Cumberland, KY
05.2022

High School Diploma -

Harlan County High School
Baxter, KY
05.2018

Skills

  • Staff Training
  • Daily Workflows
  • Team Leadership
  • Cash Handling
  • Individual and Team Goals
  • Time Management
  • Food Safety and Sanitation
  • Retail Sales Customer Service
  • Overseeing Daily Activities

Aviation

  • Currently in the process of obtaining Private Pilot License
  • Passed FAA Airmen Knowledge Test

Certification

  • ServSafe Manager - 08/2023
  • Advanced Business Admin - 05/2022
  • General Business - 05/2022

Timeline

Shift Leader

Pizza Hut
12.2016 - Current

Associate of Applied Science - Business Administration

Southeast Kentucky Community And Technical College

High School Diploma -

Harlan County High School

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Madison Humfleet