Madison Hurst
Anaheim Hills,CA
Summary
Motivated Sales Representative eager to hit targeted goals in order to drive business and sales
Overview
13
13
years of professional experience
Work History
BDC Sales Manager
Fairway Ford
Placentia, CA
01.2020 - Current
- Make over 100 outbound calls daily
- Assign tasks and costumers to sales advisors
- Start the selling process over the phone by understanding the costumers needs and wants
- Identified opportunities for process improvements within the BDC department in order to maximize efficiency.
- Followed up on incoming sales leads to maximize sales potential.
- Created reports detailing BDC sales activity including total number of calls made per day, week, month as well as total number of vehicles sold.
- Researched competitor offerings in order to stay ahead of industry trends and develop competitive pricing models.
BDC representative
Mercedes Benz of Anaheim
09.2017 - 07.2020
- Answering all incoming service calls
- Assisted clients with scheduling appointments based on appointment availability
- Provided clients with price quotes on upcoming and desired services
- Conducted outbound calls during down time to increase business
- Followed up on clients previous services to ensure satisfaction
BDC representative
Fletcher Jones Imports
01.2020 - 01.2020
- Answer inbound calls for service
- Provide accurate pricing for services needed and desired services
- Direct guest to service representatives for further technical questions or status updates
- Provide excellent costumer service through the phone with direct communication
Receptionist
Crevier Mini
07.2014 - 03.2017
- Answered incoming calls using multi- line telephone system
- Took messages for staff and management to facilitate communication
- Directed service calls to the appropriate department / representative
- Cashier clients out when picking vehicle up from service
Sales Representative
CJ rose Laguna beach
05.2014 - 07.2014
- Maintained store standards by setting up and monitoring accurate merchandise placement
- Greeted each guest and offered Assistance in finding requested items
- Counted daily income and store coupons to balance register
Assistant Manager
Heavenly Couture
Huntington Beach, CA
01.2012 - 04.2014
- Conducted Job Interviews, led employee performance evaluations with constructive feed back
- Maintained inventory accuracy
- Organized and updated schedules to optimize coverage
Education
High school Diploma -
Huntington Beach High
06.2013
Skills
- Customer service relations
- Call center experience
- Business development understanding
- Salesforce
- Business development
- Customer engagement
- Cold calling
Timeline
BDC Sales Manager
Fairway Ford
01.2020 - Current
BDC representative
Fletcher Jones Imports
01.2020 - 01.2020
BDC representative
Mercedes Benz of Anaheim
09.2017 - 07.2020
Receptionist
Crevier Mini
07.2014 - 03.2017
Sales Representative
CJ rose Laguna beach
05.2014 - 07.2014
Assistant Manager
Heavenly Couture
01.2012 - 04.2014
High school Diploma -
Huntington Beach High