Madison Hutchens
Fitchburg,MA
Summary
Professional with experience in community service, prepared to make positive impact. Strong focus on team collaboration, conflict resolution, and effective communication. Adaptable to changing needs, ensuring reliable support and results. Skilled at fostering community relationships, problem-solving, and maintaining safety standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Service Officer
Nantucket Police Department
06.2024 - 09.2024
- Contributed to the reduction of traffic accidents through diligent parking enforcement and monitoring of roadways.
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Wrote citations for offenders and explained procedures.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decisionmaking.
Beach Gate Guard
Guilford Parks and Recreation
06.2023 - 08.2023
- Maintained a safe environment through effective communication with fellow gate guards and supervisors.
- Enhanced security by diligently monitoring access points and verifying visitor credentials.
- Kept check-in area clean and neat at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Restaurant Hostess
South Lane Bistro
04.2022 - 01.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Science - Criminal Justice, Police Program
Fitchburg State University
Fitchburg, MA05-2027
Skills
- Community engagement
- Physically fit
- Service calls
- Traffic control
- Team collaboration
- CPR and first aid certification
Certification
- CPR/AED Certification
Timeline
Community Service Officer
Nantucket Police Department
06.2024 - 09.2024
Beach Gate Guard
Guilford Parks and Recreation
06.2023 - 08.2023
Restaurant Hostess
South Lane Bistro
04.2022 - 01.2023
- CPR/AED Certification
Bachelor of Science - Criminal Justice, Police Program
Fitchburg State University
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