Madison Jackson
Shady Side,MD
Summary
Trustworthy and dedicated cashier, experienced working in diverse fast paced environments. Successful with operating cash registers and performing necessary calculations. Genuine people-person, efficient at communicating and having a positive demeanor.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead Cashier
Bayside Bull
2024.03 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
Expo/Catering
Bayside Bull
2022.10 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Hostess
Pirates Cove
2022.02 - 2022.10
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
Sandwich Artist
Subway
2020.03 - 2022.04
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
Southern High School
Harwood, MD 2019.09 - 2023.06
Skills
- Training and Coaching
- Customer Assistance
- Cash Handling
- Dependability
- Upselling Strategies
- Positive Attitude
- Opening and Closing Procedures
- Cash Handling Expertise
- POS System Operation
- Phone Etiquette
Timeline
Lead Cashier
Bayside Bull
2024.03 - Current
Expo/Catering
Bayside Bull
2022.10 - Current
Hostess
Pirates Cove
2022.02 - 2022.10
Sandwich Artist
Subway
2020.03 - 2022.04
High School Diploma -
Southern High School
2019.09 - 2023.06
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