Madison Johnson
Wichita,KS
Summary
I am ambitious, extremely personable individual that is looking for an opportunity to use my customer service skills and my ability and love for fashion to help others find clothing and accessories that fits their styles as well as their figure. I enjoy putting outfits together to style looks based on the current and newest trends. I want to grow and expand my retail knowledge and experience as well.
Overview
4
4
years of professional experience
Work History
Sales Floor Representative/ Assistant Manager
Buckle
02.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Service Representative
Planet Fitness
02.2021 - 10.2021
- Established new memberships, executing flawless account management.
- Managed accurate and adequate cash stock and inventory balances.
- Interacted with members and customers daily, answering questions and providing towels or other items when requested.
- Evaluated member benefits when requested by phone or in person.
- Maintain up to date knowledge of store policies, payments in order to provide speedy and accurate service to each customer.
- Performed store opening and closing duties, including counting cash drawers, checking all equipment for proper functioning.
- Cohesively with teammates to ensure adequate coverage of responsibilities.
- Processed cash and credit card payments accurately for purchases made by the members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Assistant Photographer
Isaacson Photography
07.2020 - 12.2020
- Photographed special events, parties and portraits.
- Enhanced lighting with flashes and reflectors to achieve optimal image quality.
- Checked photography equipment before shoots to determine appropriate setup.
- Properly carried and stored equipment from one location to next.
Education
Bachelor of Arts - Associates of Business Administration
Hutchinson Community College
Hutchinson, KS05.2023
High School Diploma -
Southeast of Saline
05.2020
Skills
- Communication skills
- Exceptional team player
- Good Customer service
- Computer skills
- Excellent Interpersonal skills
- Sales Expertise
Timeline
Sales Floor Representative/ Assistant Manager
Buckle
02.2022 - Current
Service Representative
Planet Fitness
02.2021 - 10.2021
Assistant Photographer
Isaacson Photography
07.2020 - 12.2020
Bachelor of Arts - Associates of Business Administration
Hutchinson Community College
High School Diploma -
Southeast of Saline