Madison Jones
Frisco,TX
Summary
Dynamic Medical Receptionist with proven expertise at Parkway Healthcare, excelling in patient scheduling and insurance verification. Recognized for enhancing office efficiency through meticulous EMR management and exceptional customer service. Adept at conflict resolution and fostering team collaboration, ensuring a seamless patient experience in a fast paced environment.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Parkway Healthcare
Little Rock, AR
03.2023 - 05.2025
- Oversaw front desk operations, ensuring professional and courteous service delivery to patients in a fast-paced medical office.
- Managed scheduling, confirmation, and coordination of patient appointments while ensuring accuracy of provider calendars.
- Verified patient demographics and confirmed insurance eligibility and authorizations. Collected co-pays and managed outstanding balances.
- Oversaw maintenance and updates of electronic medical records (EMR/EHR) to ensure compliance with HIPAA regulations.
- Managed multi-line phone systems to direct calls efficiently and assist patients with inquiries and correspondence.
- Facilitated coordination of referrals, prior authorizations, and medical documentation with providers and insurance companies.
- Facilitated administrative support for clinical staff to enhance patient flow and optimize office operations.
Education
High School Diploma -
Plano West Senior High
Plano, TXSkills
- Front desk operations
- Patient scheduling
- Insurance verification
- Electronic medical records
- HIPAA compliance
- Multi-line phone systems
- Appointment coordination
- Patient demographics management
- Co-pay collection
- Referral processing
- Prior authorization facilitation
- Medical documentation management
- Customer service excellence
- Communication skills
Timeline
Medical Receptionist
Parkway Healthcare
03.2023 - 05.2025
High School Diploma -
Plano West Senior High